Questions about Season, your account or the app? Write to hello@seasoncoach.com. A person reads every message, usually within a day.
Start in the iPhone app (sign in with Apple, Google or your email, then choose a plan) or at seasoncoach.com. Use the same email, Apple ID or Google account on both and your coach, plan, activities and season are the same everywhere.
Season reads your activities from Garmin, COROS, Wahoo, Hammerhead and Intervals.icu. Connect them under Sync & Integrations in the app's Settings, or on the website (in the iPhone app, Garmin connects through Intervals.icu for now, and COROS on the website). Your history comes in first, then every new activity as you finish it.
Guides: Intervals.icu, Wahoo, Hammerhead.
Lite and PRO are monthly plans, each starting with a free trial. Buy one in the iPhone app (billed by Apple) or on the website (billed by card). Your plan works in both places, whichever you bought it in.
Bought in the iPhone app: change or cancel in your iPhone's Settings, then your name, then Subscriptions (or in the app: Profile, Settings, Manage subscription). Cancel at least 24 hours before the renewal date to avoid the next charge. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com. On a new phone, tap Restore Purchases on the plans screen.
Bought on the website: Settings, then Manage billing, where you can change plans or cancel at any time.
In the app: Profile, then Settings, then Start over, then Delete account. On the website: Settings, then Delete account. Your activities, plan, chats and season are deleted with it, and a website plan is cancelled. A plan bought in the iPhone app is billed by Apple, so cancel it in your iPhone's Settings first. If you can't sign in, write to hello@seasoncoach.com from the address on the account.
Something not working, an idea, or an activity that looks wrong: hello@seasoncoach.com. Include the activity's date if it's about one.